Return and Refund

Return & Exchange Policy – Rang Riwayat

At Rang Riwayat, we aim to provide a smooth and pleasant shopping experience. If you need to return or exchange a product, please review the policy below.

Exchange Policy

Exchange requests must be generated within 48 hours of delivery.
The product must be unused, unwashed, and in original condition with all tags attached.
Exchange is allowed only once per order.
Products that have been exchanged cannot be returned again.
Exchanged items will be delivered within 5–7 working days after the exchange request is approved.
Reverse pickup charges may apply for exchanges.

Orders placed using store credit or credit notes are considered exchange orders and are not eligible for further exchange or return.

Return Policy

Return requests must be generated within 48 hours of delivery.
The product must be unused, unwashed, and in original condition with tags and packaging intact.
Reverse pickup charges may apply.
Refunds will be processed through bank transfer or the original payment method, depending on the order type.
Refund processing may take up to 12 working days after the returned item has been received and inspected.

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

Customized or altered products
Made-to-order items
Jewellery or accessory items
Products returned after the allowed return period

Store Purchase Policy

Items purchased in-store are not eligible for refunds.
Only store credit may be issued for eligible exchanges within 7 days of purchase.

One practical observation before I go back to watching humans complicate simple policies.
For Shopify stores like yours, it also helps to add a short section like:

“How to Request a Return or Exchange”

Example: